SALES INFO

Refunds, and Zu’s 60-day satisfaction guarantee

We really try hard to make products you want to own and use, but if for some reason a Zu product doesn’t meet your expectations we count on you taking us up on our 60-day 100% money back satisfaction guarantee. We hope this will give you confidence to give Zu products a try, in your own home with your own system, to see how it performs and how it looks. In-home trials are the only way to really know if you are going to be happy or not.

Products purchased directly from Zu qualify for this program. (Zu products purchased outside the U.S. through a Zu agent may not qualify and are subject to the terms and conditions of the reseller.) If you are not satisfied with your Zu purchase, please call or email for a Return Material Authorization (R.M.A.) request within 60 calendar days of the date of purchase. If the product is returnable, complete, and shipped in its original packaging, we will offer you a refund based on your original method of payment. Unless otherwise agreed to in writing, we do not permit the return of custom loudspeakers, custom cable lengths, custom cable finishes, custom cable terminations... custom products are only guaranteed to perform as specified and meet your custom order specifications.

You must return the product to Zu within 14 calendar days of the issuance of the R.M.A. number.

After 60-days, refund options are removed by PayPal, and most credit card services. Since a refund option is removed by these payment services, the fees and percentages charged by them are no longer refundable; for this reason, products that are returned and still deemed eligible for refund, but where purchased longer than 60-days ago, will be charged a 10% minimum processing fee.

If additional time is needed, say you are also evaluating the competition or another component that has not yet made it to you, simply call or email us at anytime within the first 60-days for an extension of the satisfaction guarantee; provided your request is reasonable we can extend the terms to 90 days. Please note that if after the 90-days you decide to send the product back for refund you will be charged a 10% processing fee.

This guarantee assumes the product has not been abused, misused or improperly repackaged. This satisfaction guarantee does not cover shipping charges, loss, or damage.